Banking

Through our high quality consulting work in the banking sector, MC&A has helped to improve customer access to banking services, resulting in improved customer satisfaction. In the highly competitive banking market, the customers are increasingly demanding, and an individual bank must differentiate itself from the rest by offering higher quality services Our consulting services focus on several of the banking processes, in order to achieve operational excellence.

Healthcare

In order to reduce costs and improve the service to the customer/patient, a minority of hospitals have decided to implement a strategy to confront new challenges. Transformations in hospitals achieve drastic reductions in working capital and investment, and, at the same time, notable reductions in mortality rates, improvements in the quality of provision, shorter waiting times and a generally much higher level of customer satisfaction.

Manufacturing

Spain’s industrial sector still suffers from a much lower level of added value in its products than other countries with more industrial experience and higher levels of R&D investment. At the same time, the level of operational excellence in Spain is also below the European average Through our advice on world-class products and consultancies, this sector can achieve competitive advantage and customer satisfaction

Services

The highly competitive services sector requires robust and flexible processes in order to retain its clients. Customer satisfaction questionnaires on services in Transportation, Telephony, Insurance, etc. The levels of improvement achieved through our advice on transformations for service industries will result in customer satisfaction and retention, and thus make long-term consolidation possible.

Administrations

Budget cuts at all levels of government require consultancy support in order to maintain team motivation when confronting new challenges. Since the revenue for programmes and services comes from public funds, taxpayers increasingly demand improved efficiency levels from the administrations responsible for the expenditure. The effectiveness of our consultancy to public administrations is based on our experience in other very demanding sectors, and on our high level of knowledge of the products and consultancies that give the best performance in effective transformations.